Customer Suite

Customer Suite

Ventyx Customer Suite is the most comprehensive customer management system available today offering unparalleled flexibility and workflow capabilities. It can manage all of a utility's customer-facing processes, from simple inquiries, to marketing initiatives, to complex billing.

This solution links these critical business processes throughout the entire enterprise, giving all stakeholders —- including account management, sales, call center, service, maintenance and operations —- visibility into customer needs, initiatives and activity.

Unlike many Customer Relationship Management (CRM) systems that are primarily focused on acquiring new customers, Customer Suite focuses on nurturing and serving your existing customers. Customer Suite optimizes utilities' ability to meet the needs of their most valuable asset, their customers.

For enterprises with a mobile workforce, Integration Suite supports the scheduling and dispatching of service orders using the Service Suite mobile workforce management system. These tasks originate in Customer Suite, with Integration Suite providing a baseline link between the applications that can be deployed quickly and minimizes the total cost of ownership.