We have been using Accela Automation for 5 years now and have found the product to be very dynamic in configuration with the ability to make changes to the design as political, legislative, or business process variables prompt changes in our service delivery. Additionally, the range of support functions within the software (GIS, Mobile Platform, and Citizen Portal) allows our citizens to become interactive with the agency to reduce processing times and to improve their own effectiveness and relevancy in a world of unpredictable economics. In short, they are choosing the method, speed and level of interaction they prefer for that transaction at that time.
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